The price varies depending on the model, specifications, and order quantity. Please share your detailed requirements (e.g., dimensions, load, quantity, additional features), and we will provide you with a detailed quotation.

The MOQ for each product is different, so it would be recommended to refer to the detail page of the product you are interested in. If you need further clarification, send me the product link, and I will reply as soon as possible.

The minimum order quantity for customized products is typically one unit. However, it may vary based on the complexity and cost of the design. Please confirm with us for specific details.

Our standard hydraulic dock levelers have a load capacity of 6 tons, 8 tons, and 10 tons. We can also customize higher capacities based on your specific requirements.

We provide standard-sized dock shelters suitable for most trucks. Custom dimensions are also available to meet your specific loading and unloading needs. Please share the dimensions of your door opening, trucks and working environment, and we’ll design the right product for you.

Yes, our dock levelers and dock shelters can be made with corrosion-resistant materials (e.g., galvanized steel, stainless steel) and special coatings, suitable for cold chain, chemical, or other specific environments. Please share your requirements, and we’ll recommend the appropriate configuration.

The standard thickness of our dock leveler’s main board is 6/8mm, and the lip plate is 12/14/16mm. We can provide customized thickness to meet specific load and usage requirements.

Our products are made of high-quality steel and manufactured using advanced production techniques. They undergo strict quality control processes (ISO9001). We also offer a 1-year warranty for your peace of mind.

Our payment terms are:  
- Orders under $5000: full payment before production.  
- Orders over $5000: 30% deposit before production, 70% balance before shipment (T/T).  
For large orders or long-term partners, flexible terms like installments or L/C are negotiable. 

We accept various payment methods, including Telegraphic Transfer (T/T), Alibaba Trade Assurance. The specific method can be arranged based on your preference.

Our minimum order quantity (MOQ) is usually 1 unit, depending on the product type. For customized products, the MOQ may vary. We also offer discounts for bulk purchases.

Yes, we can customize products based on your design and packaging requirements. Please send your detailed requirements to us.

Yes, we offer customization services, including size, color, logo branding, and functional configurations. Just provide your detailed requirements, and our engineers will design the optimal solution for you.

We can provide samples for testing, but due to the high cost and large size, sample and shipping fees are customer-covered.

Our factory is located in Yancheng City, Jiangsu Province, China, approximately 250 kilometers from Shanghai Port. The convenient location ensures fast shipping. You are welcome to visit us anytime!

Yes, our products are CE-certified (suitable for the European market) and comply with ISO9001 quality management system standards. If you require additional certifications (e.g., UL, GS), we can assist with the application process.

The delivery time depends on the destination and shipping method. Sea freight to Europe or North America takes 30-45 days, to the Middle East 20-25 days, and to Southeast Asia 6-8 days. We’ll provide a more accurate estimate based on your location.

The standard production time is 15-20 days for regular products. Custom products may take longer. The exact delivery time depends on the order quantity and customization requirements. We will do our best to meet your schedule.

We offer various shipping options, including sea freight, air freight, and land transportation. Shipping costs are calculated based on the product’s volume, weight, and destination.

We use sturdy export-standard packaging. For LCL shipments, we use wooden crates, and for FCL shipments, we use steel frames.

A 20ft container typically holds 6 dock levelers, and a 40ft container can hold 16-20 units, depending on product size and configuration.

We support international trade terms such as EXW, FOB, CIF, and we offer door-to-door service. Just provide your detailed address, and we will arrange the most efficient logistics solution for you.

Our products come with a 12-month warranty. During this period, we provide free repair or replacement for any non-human damage. If it is out of warranty, we will provide paid maintenance service.

We provide installation guidance, including detailed manuals and video support.

If you encounter any quality issues, please contact us immediately with photos or videos as proof. We will respond within 24 hours and offer solutions, including repair, replacement, or refund.