FAQ

► Price

  • What is the price of your products?

    The price varies depending on the model, specifications, and order quantity. Please share your detailed requirements (e.g., dimensions, load, quantity, additional features), and we will provide you with a detailed quotation.

► MOQ

  • What is your minimum order quantity?

    The MOQ for each product is different, so it would be recommended to refer to the detail page of the product you are interested in. If you need further clarification, send me the product link, and I will reply as soon as possible.
  • What is the MOQ for customized products?

    The minimum order quantity for customized products is typically one unit. However, it may vary based on the complexity and cost of the design. Please confirm with us for specific details.

► Product

  • What is the load capacity of your dock leveler?

    Our standard hydraulic dock levelers have a load capacity of 6 tons, 8 tons, and 10 tons. We can also customize higher capacities based on your specific requirements.
  • What are the dimensions of your dock shelters?

    We provide standard-sized dock shelters suitable for most trucks. Custom dimensions are also available to meet your specific loading and unloading needs. Please share the dimensions of your door opening, trucks and working environment, and we’ll design the right product for you.
  • Can your products be used in cold chain or highly corrosive environments?

    Yes, our dock levelers and dock shelters can be made with corrosion-resistant materials (e.g., galvanized steel, stainless steel) and special coatings, suitable for cold chain, chemical, or other specific environments. Please share your requirements, and we’ll recommend the appropriate configuration.
  • What is the thickness of your main board and lip plate?

    The standard thickness of our dock leveler’s main board is 6/8mm, and the lip plate is 12/14/16mm. We can provide customized thickness to meet specific load and usage requirements.
  • How is your product quality?

    Our products are made of high-quality steel and manufactured using advanced production techniques. They undergo strict quality control processes (ISO9001). We also offer a 1-year warranty for your peace of mind.

► Payment

  • What is your payment terms?

    Our payment terms are:  
    - Orders under $5000: full payment before production.  
    - Orders over $5000: 30% deposit before production, 70% balance before shipment (T/T).  
    For large orders or long-term partners, flexible terms like installments or L/C are negotiable. 
  • Which payment method do you accept?

    We accept various payment methods, including Telegraphic Transfer (T/T), Alibaba Trade Assurance. The specific method can be arranged based on your preference.
  • what is the minimum quantity for mass purchase ?

    Our minimum order quantity (MOQ) is usually 1 unit, depending on the product type. For customized products, the MOQ may vary. We also offer discounts for bulk purchases.

► Customization

► Sample

  • Do you provide samples?

    We can provide samples for testing, but due to the high cost and large size, sample and shipping fees are customer-covered.

► Company

  • Where is your factory located?

    Our factory is located in Yancheng City, Jiangsu Province, China, approximately 250 kilometers from Shanghai Port. The convenient location ensures fast shipping. You are welcome to visit us anytime!
  • Do your products meet international certifications or standards?

    Yes, our products are CE-certified (suitable for the European market) and comply with ISO9001 quality management system standards. If you require additional certifications (e.g., UL, GS), we can assist with the application process.

► Logistics

  • How long will it take to ship to my address?

    The delivery time depends on the destination and shipping method. Sea freight to Europe or North America takes 30-45 days, to the Middle East 20-25 days, and to Southeast Asia 6-8 days. We’ll provide a more accurate estimate based on your location.
  • How long is your production cycle?

    The standard production time is 15-20 days for regular products. Custom products may take longer. The exact delivery time depends on the order quantity and customization requirements. We will do our best to meet your schedule.
  • What are the shipping methods, and how are the costs calculated?

    We offer various shipping options, including sea freight, air freight, and land transportation. Shipping costs are calculated based on the product’s volume, weight, and destination.
  • What packaging options do you offer?

    We use sturdy export-standard packaging. For LCL shipments, we use wooden crates, and for FCL shipments, we use steel frames.
  • How many pieces fit in a container?

    A 20ft container typically holds 6 dock levelers, and a 40ft container can hold 16-20 units, depending on product size and configuration.
  • What cooperation terms do you offer?

    We support international trade terms such as EXW, FOB, CIF, and we offer door-to-door service. Just provide your detailed address, and we will arrange the most efficient logistics solution for you.

► After-sales Service

  • What is the warranty period for your products?

    Our products come with a 12-month warranty. During this period, we provide free repair or replacement for any non-human damage. If it is out of warranty, we will provide paid maintenance service.
  • Do you provide installation services?

    We provide installation guidance, including detailed manuals and video support.
  • How do you handle quality issues?

    If you encounter any quality issues, please contact us immediately with photos or videos as proof. We will respond within 24 hours and offer solutions, including repair, replacement, or refund.

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Contact Us

WhatsApp:
+8613773758020

Tel:
+86-190-5234-1298 / +86-189-3450-2189

E-Mail:
pandavira@dockbridger.com
pandaeileen@dockbridger.com
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